Every controversial idea has its share of detractors. We've certainly had our share of criticism, one of which is that patients don't care that their doctors don't listen to them. Basically, does our book have any relevance--is the problem we're describing even a problem at all?
A quick google search resolves that one. Over 93,000,000 sites come up when I type in "when doctors don't listen". The websites run the gamut from Reader's Digest suggestions for getting doctors to listen to studies showing women and minorities are listened to even less to hundreds and thousands of narratives from patients about how they are not listened to. Patients who are confused and frustrated by their care. Patients who go through years of not knowing what they have and suffer the consequences. Patients who want a different way, because their current level of healthcare is just not working for them.
Is our solution the be all and end all to this problem? Probably not. But let's put to rest the argument that there isn't a problem with our healthcare system. Let's put to rest this concept that our patients are happy with the care they are getting. Now let's do something about it.